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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. NUEVO TRAVELMATE PLT will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 21days after the confirmation.

Please return your purchase to the following address:
Nuevo Travelmate PLT (LLP0009282-LGN)
Yik Foong Complex, Lot 22, 2nd FL,
Jalan Laxamana, 30300 Ipoh,

Please contact us at nuevotravelmate.ecommerce@gmail.com or 05-2548898 if you have any questions or doubts.